Resume

Laurie M. Piazza

San Jose, CA 95125   •   Cell: 408.930.1986   •   eMail: LauriePiazza@me.com

15+ years of progressive experience implementing custom enterprise solutions, with working knowledge of SAP, Ariba, XML, WebMethods, SharePoint 2010 and other development tools. Adept at managing cross-functional teams to ensure engineering efforts are aligned with business and end-user requirements for internal and external focused projects. Proficient at identifying and improving inefficient business processes while enabling technologies. Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions with strong client-facing communication skills and the ability to drive multiple simultaneous projects to completion.

Professional Experience

IT Legal Systems Mgr.     •     eBay / PayPal     •     San Jose, CA     •     08/09 ~ 04/13

• Global Corporate Technology team member focused on supporting all IT needs for the Legal department
• Implementation of SAP’s Contract Management System, including enterprise wide requirements, RFP, vendor demos with multiple integration points including SAP ECC, SAP SRM, SharePoint, and DocuSign
• IT program portfolio management eBay Legal Department ensuring accurate scope definition, budget, and resource planning for multiple global and enterprise wide projects
• Deep knowledge of management systems, teams, and processes utilizing search, business intelligence, electronic discovery, document management, business process management, webcasting/video management, enterprise content management, IT service management
• Implementation of electronic Signatures (DocuSign) for Legal contracts and rolling out enterprise wide

Sr. Treasury Project Mgr     •     eBay / PayPal     •     San Jose, CA     •     10/04 ~ 08/09

• Successful implementation of SAP Cash Management system for both eBay and PayPal
• Seamless execution of PayPal Money Market fund to offer electronic 1099-DIV statements requiring both a Marketing and Technical efforts
• Interfaced with various groups within the company (Engineering, Product, IT, Marketing, Financial Systems, Compliance, Legal) to analyze and document processes which impact Treasury
• Evaluated and designed Treasury strategies, system interfaces, and internal processes for improvement and automation
• Comfortable and familiar with speaking publicly to share best practices learned
• Developed and lead systems automation projects involving internal financial systems, data warehouse, SAP
• Liaison between Treasury and technical resources to develop and implement scalable process solutions
• Served as a support and technical resource within the company on Treasury specific issues
• Provided support on day-to-day management and operations of the SAP Cash Management System
• Oversaw the technology roadmap to prioritize resources and projects with the Finance Project Management Operations group
• Created and maintained multiple Treasury websites
• Managed Treasury systems  / banking portal access and the user audit portion of SOX Testing

Professional Services Mgr.     •     MarketMile LLC     •     Mtn. View, CA     •     02/01 ~ 10/02

• Managed a team of customer-focused business analysis, engineering, and deployment staff responsible for designing and implementing the technical, content and business processes to support supplier integration and/or client activation and maintenance on the MarketMile / Ariba platform
• Managed the technical processes to support client activation and maintenance, including development of new process automation tool for use by customers and MarketMile internally
• Led a team of engineers focused on the successful set-up and configuration of MarketMile customers, utilizing the hosted procurement application suites
• Handled cross-functional project coordination including managing resources and processes required to get customers up and running
• Worked with post-sales Account Management teams to ensure long-term customer success
• Consulted with customers to understand their procurement and supply-chain management business processes to develop information systems and e-commerce solutions

Senior Consultant     •     Chemdex     •     Mtn. View, CA     •     3/00 ~ 02/01    

• Successful implementation of Ariba Marketplace at Amgen, Chemdex’s largest customer
• Designed, developed, integrated, and deployed customized solutions for customers on both the Internet procurement and Marketplace product areas
• Conceptual working knowledge of latest programming techniques to build and deploy business-to-business solutions using Java, XML, and WebMethods
• Served as internal project manager to establish work schedules and coordinate work with other teams
• Developed proposals, templates, methodologies, and other reusable materials for consulting engagements
• Supported pre-sales activities (by providing customers and salespeople with industry knowledge, technical reference, solution positioning)
• Analyzed customer supply chains, and recommended improvements and enabling tools
• Consulted on projects/issues with customers to “break through” process barriers and simplify processes
• Developed Return on Investment (ROI) models
• Redesigned broken and ineffective processes to accommodate user requirements and support product adoption
• Served as primary technical contact between customer and PSO engineering
• Conducted product demonstrations focused on specific customer requirements

Product Logistics Analyst     •     Synopsys Inc.     •     Mtn. View, CA     •     12/97 ~ 3/00    

• Core team member for the implementation of SAP’s Variant Configurator of Materials & Release Management
• Customized SAP characteristics and dependencies for Synopsys’ needs
• Converted and configured all Synopsys’s products using SAP’s Variant Configurations
• Continuously monitor business changes and identify future requirements across functional groups
• Organized and facilitated global end-user validation and verification training
• Interfaced with Product Marketing Managers and provided release management logistical support within operations to promote new product and service introductions, bug fixes, betas, early access programs, product and package configuration, changes, and obsolescence
• Led cross-functional event teams to execute release project plans within operations
• Generated and communicated project rollout plans, event status, risks, and contingency plans
• Provided new employee training, system testing and software release rehearsal support
• Identified and tracked key metrics to promote continuous process improvements

Education

California Polytechnic State University, San Luis Obispo, CA

University of Phoenix, San Jose, CA: Bachelor of Science ~ Business